Plans and billing
What plans count, who pays, how trials end, and what happens if a payment fails.
Who handles billing
Owners manage the plan and payment method in Settings, Billing. Card payments are processed by Stripe; we never see or store full card numbers.
What a plan counts
Plans are priced by the suite: each leasable suite, space or pad on your properties, leased or vacant. A single-tenant building counts as one, and so does a property with no suites listed yet. Properties marked sold don't count.
Settings, Billing shows how many suites are counted and what they cost. Adding or removing suites reaches the bill within a minute, prorated to the day.
Trials
Owners and admins get an email a few days before a trial ends. If no plan is chosen, your data stays safe and you can still read and export it.
A failed payment
We email the owners and admins and try again automatically. Nothing is switched off while we retry. Update the card in Settings, Billing.